Frequently Asked Questions

  • What is SmartyDNS money back policy?

    We have a 30-days money back guarantee policy if you can’t connect to our VPN or DNS servers. Note that we do not refund for VPN and Smart DNS speed issues as we offer 3 days free trial. So you can use and decide to get it for future if everything goes alright.

  • When I’m eligible for a refund?

    SmartyDNS offers 30-days money back guarantee if:

    1. You are not able to connect to any of our VPN servers from your package.
    2. You can’t connect to our DNS servers using all DNS connections included into your package. But be aware, there are some exceptions for refunds.
  • When I am not eligible for a refund?

    Please check our Refund Policy page.

  • How to become your affiliate?

    You can anytime join our affiliate program, if you desire and are interested in promoting SmartyDNS.

  • What is the minimum withdraw amount for affiliates?

    The minimum withdraw amount is $50.

  • Do you have a delay commission policy for affiliates?

    We have a 30 days commission delay policy.

    Accordingly, we keep away from paying commission on false/fraudulent orders or those cancelled within a few days of ordering. Affiliates only get the commission, if the product/service is still functioning at the end of the delay period.

  • Does your SmartyDNS Free Trial package have any limitations?

    The SmartyDNS free trial package that we offer is exactly like any paid SmartyDNS package. You will have access to all our VPN and DNS servers. There are no limitations in your speed and used traffic. With SmartyDNS free trial version you have same benefit as you would have on a regular SmartyDNS package and will enjoy using it without seeing any commercial adds or unexpected and undesirable information or pop ups. The only one distinction between SmartyDNS free trial package and paid one is that it’s active for 3 days from the account sign up as it is for trial purposes only.

  • Do you store logs or private information?

    We have a strict no-logging policy which means that we don’t keep logs of any of your activities.

  • What payment methods do you accept?

    We accept credit/debit cards (Visa, Master Card, Discover, American Express), PayPal, Bicoin & Altcoins, Boleto Bancario, Webmoney, Qiwi, Alipay and Yandex Money.

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