If you are using our app, make sure you enter correct SmartyDNS Key. Be aware that most common connection problems are caused by the incorrectly copied or typed key.
If you are setting up Smart DNS manually, check if your IP address is validated. To do that, sign in to your account on our website, go to Setup -> Validate Your IP Address and make sure you see the “Your IP is validated! No actions are required.”. If instead of this message you see the “Validate IP” button, click on it.
If the problem persists you can anytime sign in to your account on our website and submit a support ticket. Within 12 hours, you will receive an answer.
If you have VPN related problems:
If you have Smart DNS related problems:
You will receive an answer within 12 hours.
There is something you should know. If you are not aware of it yet, keep in mind!Your ISP may proxy all your web/http traffic using their transparent proxies.
Transparent HTTP proxy
Nowadays more and more ISPs use transparent proxy (Interception proxying/catching). With transparent HTTP proxy users don’t have to name any proxy details to their browser or elsewhere. Web HTTP traffic is “pushed” to go through the proxy server. It implicates intercepting packets which usually go directly to web servers, after they are redirected to go through their proxy servers and then reach for the web servers.
Transparent DNS proxy
Some ISP’s use the technology named “Transparent DNS proxy”. It allows them to intercept all DNS lookup requests (TCP/UDP port 53) and transparently proxy the results. This is something that literally compels you to use their DNS addresses and there is no way you could change them but we have a solution for you to bypass DNS transparent proxy.
Don’t be alarmed if your anti-virus software identifies our application as a virus. This is a false positive result – just approve it if this happens. This happens because our application is new and some anti-viruses recognize the specific software only after a certain amount of installs.
Looks like you are using the SMTP for outgoing mail transport, which uses TCP port 25. A lot of spammers are trying to use VPN services in order to send spam. This is why we have blocked the 25 destination port.
We block ports 22 and 25 as some of our users are abusing the service. This blockage reduces the abuse complains up to 100 times, this way you we have more time to improve the quality of our service.
It is normal to experience slower connections with OpenVPN as this protocol uses strong encryption. Use PPTP or L2TP/IPsec protocols If you are not highly concerned about your online privacy.
Just like any roadway, overcrowding can slowdown the traffic itself. It is pretty much the same with VPN connection. When you connect to SmartyDNS VPN you have to go through your ISP, then you connect our servers. If it happens to take a road that is, let’s say, very busy or very long then your connection becomes slow. It can happen at any point along the road, even though to ensure we are not the cause, we monitor our network 24 hours a day.
1723 and 443 TCP ports should be open and your firewall/router/ISP should obligatory allow VPN/PPTP pass-through for PPTP VPN.
Regular working mode: embedded Microsoft firewall in Windows, Linksys/D-Link/TP-Link/ASUA Router year made 2007 and newer, ADSL broadband.
Typical not-working mode: not-Microsoft firewall, Netgear/Trend Router, all router-integrated ADSL modems. If you get error 619 with ADSL connection, please remove home router and disable non-Microsoft firewall software.
Being a great service, Speedtest.net yet sometimes is not testing your VPN connection speed properly. There are many factors their results depend on. This is because anyone can add his server as a test server and their speed may bee lower than yours. Ideal would be to test your real download speed by downloading a popular torrent when connected to our VPN.
Get SmartyDNS for $3.7/mo!