Frequently Asked Questions

  • What is Smart DNS?

    Smart DNS is an innovative method to access the regionaly blocked websites like Hulu, Netflix, BBC, etc. right from your location with your provider’s original speed, without any major changes in your device settings.

    It also has an advantage comparing to other services, because it works on a large number of devices like Windows, Mac, Apple TV, iOS, Xbox, PS3, Wii, Roku etc.

  • How does Smart DNS work?

    Simply changing the DNS servers on your device, you are able to unblock most popular US, UK, German, Canadian and other streaming sites. In order to bring you the best quality of all streaming media to all your devices, Smart DNS servers automatically re-route your data. Whenever you will access US, UK, German, Canadian, Polish and other websites, our servers will identify and “understand” your actions and will act accordingly.

  • What websites will I be able to unblock?

    Using our service, you are able to unblock almost all websites that are blocked outside the US, UK, Germany, Canada and others.

    Take a look at the full list of unblocked websites.

    If your favorite website is not in our list, just let us know about that and we’ll do our best to unblock it.

  • Why do I have to validate my IP with Smart DNS?

    We authenticate our clients by their IP. This way, if your IP is changed, we don’t know that you are our client or not. But if you sign in to your account on our website (the login information is a secret, so only you should know it) and press the “Validate IP” button, we can see your new IP and activate your service. You can also validate your IP by accessing the unique link provided also in your account on our website.

  • Does Smart DNS affect my speed?

    Smart DNS doesn’t affect your speed.

    With Smart DNS you can enjoy your original speed while streaming video and audio or browsing.

  • Does Smart DNS encrypt my connection?

    No. All data you send via DNS and traffic which is forwarded to our servers is not encrypted (unless you access https sites). That way your internet connection speed is not affected.

    If you want to encrypt your connection you can use our VPN services.

  • Does Smart DNS hide my IP address?

    No. Your IP will not be hidden or changed.

    If you want to change and hide your IP address you can use our VPN services.

  • What is the difference between Smart DNS and VPN?

    VPN technology changes and hides your IP, encrypts your connection and automatically unlock sites giving you the possibility to surf anonymously, to be sure that you are safe while working with your bank accounts or while you are connecting to the Internet using unsecured Wi-Fi network.

    Smart DNS is made just for unblocking web sites. It does not offer IP hiding and encryption.

    Smart DNS is better and easier because it’s made specifically to unblock sites and works on more devices than VPN does. Smart DNS doesn’t affect your speed while on the other hand VPN lowers the speed.

  • Do I still have to pay the subscription fee for paid websites or applications?

    Yes, you still have to pay their subscription fee. SmartyDNS only helps you to get access to those websites or applications.

  • What is Dynamic DNS (DDNS) and why do I need to use it with Smart DNS?

    Dynamic DNS (DDNS) is a system that allows you to validate your IP automatically if your Internet service provider changes your IP frequently. To use this feature you will need a Dynamic DNS service provider and a router.

    To setup Dynamic DNS on your router please follow this tutorial, step by step:

    1. In order to validate your IP address automatically by using Dynamic DNS method, you will need to sign up with a Dynamic DNS service provider and get a host name. There are many free DDNS service providers, just choose one of these providers.
    2. Configure the DDNS on your router. (The instructions should be given by your DDNS service provider).
    3. Sign in to your account on our website.
    4. Go to Setup -> Dynamic DNS Settings.
    5. Enter your host name in the “Host name” field, then click on “Update” button.
  • How many devices can I use with my Smart DNS service?

    You can use as many devices as you want, but they all have to be in the same network and have the same external IP.

  • What is my Smart DNS service username and password?

    For Smart DNS we use a unique Smart DNS key as authentication method. When you connect to Smart DNS manually you will also need to validate you IP from your account on our website on our website.

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