Frequently Asked Questions

  • What is VPN?

    VPN (Virtual Private Network) is a technology that hides your IP address by changing it and encrypts all the data, so the user can stay anonymous and safe while surfing the web. It can be used for many purposes.

    You can use it to hide your IP and surf anonymously. When your IP is changed no one knows who you are and what country you live in.

    At the same time VPN gives you the possibility to be sure that you are safe while working online, which means that nobody can intercept your conversations, your bank account, or your online transactions while you are connecting to the Internet.

    Also, while connected to VPN, your ISP can only see that you are connected to a VPN server, your ISP can’t see your data or what website you are connected to as all the data is encrypted.

    These are only a few things, there are many more good reasons what VPN can be used for.

  • How does VPN work?

    Once the Internet connection is made, our VPN server will assign a new IP address and DNS resolvers to your computer. From that moment all of your Internet traffic will be tunneled and encrypted to our VPN server. As long as you are connected to our VPN server, your local ISP only sees the encrypted data stream between you and our VPN server. It will no longer be able to monitor, log or control your Internet usage. This way you will be able to bypass your ISP restrictions.

  • How many devices can I connect to your VPN servers?

    You can use VPN on multiple devices however, there is a restriction, you can use up to 5 devices at the same time. For instance you can connect your computer to Netherlands for downloading purposes and your smartphone to UK, so you can access UK local media services.

  • How is my privacy maintained?

    When you connect to SmartyDNS VPN servers a tunnel is created. All the tunnel data is encrypted and it can’t be viewed, controlled or accessed by anyone.

  • What types of encryption do you use?

    For L2TP/IPSec, SSTP, OpenVPN, IKEv2 and SoftEther VPN protocols we use up to AES-256.

    For PPTP VPN protocol we use 128 bit MPPE.

    AES is the acronym for Advanced Encryption Standard which is a symmetric encryption algorithm. AES comes with 3 standard key sizes: 128, 192 and 256 bits. You may be inclined to think that there is a difference between them since the numbers are not similar. But the AES-128 encryption is not necessarily weaker than the AES-256 and the difference between the two is solely theoretical. The truth is that the AES-128 is extremely strong and it cannot be cracked through full-scale search on the key. On the other side, there is a major disadvantage to AES-256 as it uses up to 40% more CPU than the AES-128.

  • What VPN protocol should I use?

    We offer a number of protocols to choose from: OpenVPN, IKEv2, L2TP/IPSec, SSTP, SoftEther and PPTP. Each protocol has unique strengths and capabilities.


    OpenVPN is an advanced open-source VPN software that creates a secure point-to-point or site-to-site connections. It uses a custom security protocol that utilizes SSL/TLS for key exchange. It works on most popular devices and operating systems, such as, Mac OS, Windows, Linux and some IP phones. OpenVPN can be configured to run on any port and it has extra features such as transporting Ethernet frames, IPX packets and providing NETBIOS functionality.


    Works very well on Windows 7 as it was a dedicated security protocol and also on the systems developed after that. Also it’s a good choice for Linux and Blackberry devices which cannot work with any other security protocol. It is superior in speed and security to many other VPN protocols and is a good choice for mobile devices as it reconnects automatically every time the Internet pauses and then comes back. The big downside is, again, that it works only for Microsoft products and friends.


    Layer 2 Tunneling Protocol (L2TP) is known as more secure option than PPTP, as its security is the top priority. It is built into most desktop, phone, and tablet devices and it is a good choice if OpenVPN isn’t supported by your device.


    Secure Socket Tunneling Protocol (SSTP) was introduced by Microsoft. Is viewed as the VPN protocol with the highest security. It can be used in place of other VPN protocols and is effective in locations where network access is restricted as it uses TCP port 443, the same port used by Secure Socket Layer (SSL) transmissions. The SSTP message is encrypted with the SSL channel of the HTTPS protocol. In terms of security it is considered better than PPTP and L2TP/IPsec.


    SoftEther VPN is a free open-source VPN software. Which allows you to use multiple VPN protocols such as SSL VPN, L2TP/IPsec, OpenVPN and Microsoft Secure Socket Tunneling Protocol. It uses its own multi-language software which is easy to setup and use.


    Point-To-Point-Tunneling Protocol (PPTP) is supported by most devices which makes it very popular among VPN users. PPTP is easy to configure and usually it is faster than other protocols.

    Keep in mind, not all protocols work for all users. This may vary by different factors, such as ISP and device compatibility. If a certain protocol doesn’t work for you, try other protocols.

  • Can I use P2P/Torrents resources?

    We do support P2P/Torrents usage with our VPN servers from Netherlands, Germany, Spain, Romania and Switzerland, downloading only. You are not allowed to use P2P/Torrents applications with our servers from other countries. If you will use other servers for downloading (P2P/Torrents) purposes, or Netherlands and Germany servers for uploading, your account will be suspended without any refund.

  • Does SmartyDNS offer port forwarding with VPN?

    No, port forwarding is not available with our VPN service.

  • Do you offer a dedicated IP address?

    No, we provide a static shared IP address. We offer shared IP instead which mixes your traffic with our other VPN users. There is no way your traffic can be found or identified.

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